Mathew Kohr vs Starbucks Assignment Example | Topics and Well Written Essays - 1500 words

Mathew Kohr vs Starbucks - Assignment Example Before the jury, Starbucks responded by arguing that since the cup of coffee was offered for free, Mr. Kohr is not covered by similar protections as that of a paying customer. Nevertheless, WRAL reported that the argument of Kohr was due to the fact that the freebie is only offered to uniformed officers, which make up an agreement between the company and him. Again, during the trial, Kohr confessed that he had to drive home so that he could take a photograph of the injury before seeking medical care later. He went home so that his wife could take photographs of the burns he had sustained on his inner thigh. The lawyer who represented Starbucks, Tricia Derr insisted that Kohr failed to visit a care center urgently till more than two hours passed. Originally, the Kohrs mentioned two baristas in the case, including the International Paper, who is the manufacturers of the cups, before directing the suit solely at Starbucks (ABC News, 2012). The spokesman for Starbucks mentioned that the company serves four billion coffees annually in the paper cups, and only fifty-nine of them had collapsed. Part OneThough Kohr and his wife did not comment concerning the decision, lawyer Daniel Johnson said that the decision disappointed them very much. On the other hand, Starbucks mentioned that the decision made by the jury was pleasing, adding that it had a belief that the workers didn’t do anything wrong.In any civil actions that take place in the federal court, either of the parties may make the pre-trial motion for summary judgment.

Union Bank of Norway Essay Example | Topics and Well Written Essays - 250 words

Union Bank of Norway - Essay Example This would enable the bank’s management to investigate past trends in consumers’ behavior towards prediction of possible changes in customers’ behavior and needs. This could identify avenues towards improved sales and revenues. The centralized data bank would also facilitate cheaper, time efficient and procedurally efficient data retrieval and analysis towards understanding customers. The data bank was successful as both top personnel in the organization and customers testified of its significance in improving customer relations towards cost-effective processes and improved revenues. The head of the bank’s customer relations management, for example, testified that the databank became essential to the organization leading to 70 percent response from customers. The customers also appreciated the project’s significance towards meeting their needs. The project, however, faced the challenge of change in organizational structure as it dictated establishment of new offices and roles. Based on the experience from the project, the bank’s customer relations manager noted that organizations should develop a clear goal of what they want to achieve and strive towards it step by step, and customer relations initiatives are a series of continuous process. The study also noted identified an increase in investments in and application of data analysis among organizations. (Dyche, p. 144- 148).